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SUPPORT & SERVICE
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Find answers to commonly asked questions about our products and configurations
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Monitoring & System Design
Our software solutions for monitoring and easy project design
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Contact
Find contacts for sales and services in your region, now available in 38 countries across Europe
Our Service Commitment
With customer satisfaction at the heart of our company, GoodWe is offering effective service and support through 11 sales and service centers in Europe. Our dedicated experts for pre- and after-sales services, local repair centers as well as education and training for our partners are essential to provide fast and reliable support throughout Europe. Additionally, our team maintains a direct line with GoodWe’s R&D department to provide answers and solutions when it matters most.
Continuous growth drives us to always improve and expand our capabilities to serve changing market trends, a growing product portfolio and the expectations of our customers.
GoodWe Services
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Pre-Sales Support
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After-Sales Support
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GoodWe PLUS+
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Spare Parts
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Repair Center
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Solar Academy
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Project Commissioning
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Firmware Updates
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GoodWe offers comprehensive pre-sales support to ensure smooth project planning and system integration for solar professionals.
Our services include:
- Technical consultations
- Product selection guidance
- System design support tailored to commercial and utility-scale applications
- Professional training to installers and partners
GoodWe’s pre-sales services are designed to streamline your workflow, reduce risk, and ensure successful outcomes.
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The GoodWe After-Sales Support accounts for the requirements of our customers with a focus on fast issue resolution.
Our ticket-based system offers:
- First Level Support with phone and online contact for troubleshooting and fast problem solving
- Second Level Support by our team of product experts in more than 12 languages
- Third Level Support by specialized engineers located in key markets with R&D support
Additionally, we offer dedicated After-Sales Support to our C&I and utility customers.
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GoodWe PLUS+ is our installer loyalty program for Europe, offering several advantages including:
- Technical training
- Loyalty awards and special promotions
- Accreditation and certification to empower installers
- Increased trust with customers
- C&I integration service
Once qualified, installers automatically receive a warranty extension to 10 years for string inverters up to 20kW and residential hybrid inverters and Batteries up to 30 kW after registration in our SEMS portal.
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GoodWe is offering supply of spare parts through our authorized distributor “LetMeRepair”. In the online shop you can buy spare parts and accessories for over 60 product variations.
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GoodWe is partnering with two repair centers in Europe to provide service for inverters and batteries. The repair center ensures that older product generations can be fully serviced and stay in operation as long as possible.
Our product experts conduct regular training courses for the service techs to further improve capabilities and repair portfolio.
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The GoodWe Solar Academy is our community platform that connects installers, system designers, distributors and energy professionals.
Here you can find:
- Freely accessible trainings
- On demand webinars, live workshops and a digital library of technical solutions
- Industry news, case studies and guidance videos
- An active forum where you can ask for assistance, voice your opinion and chat with GoodWe or other members of the community
All content is continuously updated by GoodWe experts to include our latest products and solutions.
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As a leading supplier of complete utility-scale PV solutions for string inverters, loggers and transformer stations, GoodWe actively supports their partners during the commissioning phase of the project.
To help ensure a smooth integration of our equipment into the overall system, our team provides:
- Guidance, training, supervision, and technical support to ensure that all components are installed and tested according to international standards and local grid code requirements.
- Technical documentation and best practice guidance
- On-site supervision when required
By collaborating closely with EPC contractors, IPPs, and O&M providers, we help streamline the commissioning process and optimize system performance from day one.
GoodWe provides regular firmware updates, resulting in:
- Optimized system performance
- Improved reliability
- additional compatibility and new product features.
For our service team, firmware updates are an important tool to fix any common issues and improve products long after they have been shipped and installed.
GoodWe’s modern products enable remote firmware updates that don’t require a service technician to be on site (depending on model) and offer seamless continuation of operation.
Customer Voices from
the Solar Industry
Why distributors and installers choose our proven solar energy solutions
Matthias Krieg
Director Strategy & Business Development Solarland Bayern
“The customer is always at the center of our work and together with GoodWe, we can offer the right products for any situation. For us as installers with thousands of customers, it is extremely important that we can rely on our partners. Thanks to close collaboration, reliable products, and fast support from GoodWe, every installation becomes an important step in the energy transition.”
Pascal Waltz
Managing Director Eco2Profi
“As a specialized installer for Commercial and Industrial solar applications we can’t afford to compromise in our projects. Every solution is tailor-made and thanks to GoodWe’s products our customers profit from the newest technical solutions. Just as important is the comprehensive and fast support from GoodWe, making every installation a sustainable success. ”
Lukasz Zaziabl
Managing Director BayWa r.e. Poland
“When we were thinking about cooperation with GoodWe it was definetly the product, the quality, features and price ratio, which was very good. It was definetly the local presence with people that you have in Poland also supporting other countries that we are present in.”
Giacomo Morgantini
Technical Sales Area Manager X-Win Srl Italy
"We valued most the service by GoodWe. For me and the company it’s special, because the guys who work in pre-sales or in after-sales are very fast to respond to any question. For us that is necessary to grow in the future, for my company X-Win and for a growing market share with GoodWe."
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